Delivery
Some online companies offer free delivery of their products. Unfortunately, there is no such thing as free delivery, and offering free delivery is only possible if the delivery expenses are absorbed into the pricing of the products. We have decided to be as transparent as possible. This means that delivery expenses are a separate part of any order.
We will usually hand over your parcel to the courier within 48 hours of receiving your order. For instance, an order placed on a Monday will be shipped on Tuesday or Wednesday. The only exception are orders placed on Fridays. Even though we strive to ship these on the Saturday, it does, unfortunately, sometimes, have to be delayed until Monday.
At the moment, there are, in our location, two reliable courier companies: India Post and Professional Couriers. India Post will deliver to any location in India, and Professional Couriers will deliver to most locations. By and large, the price for delivery depends on delivery location, required delivery speed, weight and size of the parcel, and the size of the insurance.
India Post
We recommend two delivery services offered by India Post: registered parcel and speed post. Both are registered, i.e. you have to sign to receive the parcel, and include online tracking facility. However, registered parcel offers a balance between price, delivery speed and quality of service that speed post does not. Therefore, by default we send your spicekada parcel by India Post as a registered parcel with a delivery time is between 3 and 7 working days. If you insist, we will send by speed post, but this is, usually, much more expensive.
Private courier companies
There are many private courier companies in India. Some deliver to one location, some to other locations, and a few locations are not covered by any private couriers. There is one guarantee though: the private couriers are always more expensive than India Post. However, if you prefer the services of a particular private courier instead of India Post, we can almost certainly arrange this. We use Professional Couriers to get your parcel from our location to the nearest office of your preferred courier. From there, your preferred courier will take care of your parcel. If you are considering a private courier, you can check whether your location is covered by Professional Couriers’ network.
Insurance
Most parcel services are uninsured. The price for insurance is approximately 6% of the value that requires insurance. Please contact us if you require insurance.
Choosing delivery method and/or insurance
On checking out (when you click on checkout in your shopping cart), India Post registered parcel will automatically be chosen, and the price of delivery will be visible. If you prefer to receive delivery by India Post speed post, a private courier, and/or you require insurance, please make the payment for registered parcel and contacts us immediately, via email or by leaving a message in the message field in the check-out form, explaining your request. We will then investigate and reply as soon as possible. In such cases, the processing of your order is on hold until we have received payment for your entire order including the additional cost for the alternative delivery option and/or insurance.
Disclaimer
We hold the right to cancel any order if the actual price of delivery is higher than the prices listed on the website. We don’t expect this to happen very often, but even though we are very cautious about checking delivery prices, we do sometimes make mistakes, e.g. where the price of delivery is significantly higher than the price you were quoted on checkout.